Frequently asked questions

FAQ

What sort of PDFs are supported?

We support bank statements, interim statements, and transaction listings issued in PDF by all Australian banks, lenders, and credit card providers, as well as a bunch of international institutions too.

We also support most transaction listings created by printing an online banking website to PDF.

Finally, scanned PDFs (and photographs and screenshots) are also supported, at an additional cost of $3.99. The quality of the source document can affect the quality of the resulting report — read more about how we handle scanned PDFs here.

Can I test my PDFs before making payment?

Absolutely. Before we ask for payment we give you the ability to upload all your bank statements and ensure they are recognised by our system. (You will need to create an account and log in, so that we can properly secure the uploaded files and only show them to you.)

If the statements aren’t recognised for whatever reason, simply don’t make payment, and there will be no hard feelings 😊

Can you build a Part N without PDF statements?

Yes, if your client has online banking access. We partner with an Australian company called CreditSense to safely and securely retrieve your bank transactions. CreditSense have been providing this service for over 10 years, and you can read more about them here.

Importantly, we never see login details, only the transaction data provided to us by CreditSense.

What are the pros and cons of connecting to online banking, compared to uploading PDFs?

Connecting directly to online banking is often more convenient than downloading PDFs and then uploading them. However, when accounts are connected in this manner, we can only access the last twelve months of transactions, which may not be reflective of your client’s normal expenditure.

With PDF upload, you can upload statements older than twelve months. You can also upload statements disclosed by the other side.

What will I actually get at the end of the process?

After you have connected your accounts, and/or uploaded PDF statements, you will get access to a review portal where you can see how we categorised every single transaction. (Don’t worry, they’re grouped intelligently to make this process easy.) Using this portal, you can make any adjustments required, even adding new categories of expenditure for your client’s specific situation, such as medical specialists for children.

You can also share the form with your client, who can use use the review portal to inspect the categorisation and identify any issues that may need to be discussed.

Once you and your client are comfortable with the categorisation, you can download:

  • A completed Part N in Microsoft Word format, as well as a completed Part O detailing how Part N was prepared
  • A detailed Microsoft Excel spreadsheet containing full supporting evidence for the completed Part N
  • A shorter PDF containing a summary of the full supporting evidence for the completed Part N
  • A summary of all Part G expenses that we detected in the bank statements

What if my client has only recently separated?

If your client has only recently separated, they will not have a history of bank transactions to evidence their new weekly expenses. Despite this, PartN.com.au can be extremely valuable:

  • By running PartN.com.au on the earlier shared finances, you can calculate an accurate and defensible range within which your client's expenses are likely to fall. Typically, they will be substantially higher than 50% of the joint expenses, but they will be unlikely to exceed 100% of the joint expenses.
  • If your client starts paying for expenses on card, not with cash, it will be easy to prepare a Part N based on post-separation transactions, once a few months have elapsed.

What if my client’s recent expenses are unrepresentative?

It’s not at all uncommon for someone’s expenditure to be unrepresentative at the point at which they seek spousal maintenance. Often, they have been cut off financially, and are spending far less than they did during the relationship.

PartN.com.au allows you to choose the date range that is used to prepare the Part N. You could, for example, prepare one Part N based on transactions between 12 and 24 months ago, and another one based on the most recent 6 months, to clearly demonstrate the change in circumstances.

This can be done be changing the date range inside PartN.com.au; you do not need to pay for a second Part N.

How does PartN.com.au fit into my existing processes?

The short answer is: however you like! We don’t try to change the way you like to work.

That said, it’s not always immediately apparent how a new tool is best used, so here is a suggestion for how to get the most our of PartN.com.au:

  1. Start running your client’s matter as you normally would
  2. When it comes time to complete the Financial Statement, inform your client of their options:
    • Complete Part N themselves, which typically requires hours of spreadsheets and number crunching, followed by hours of discussion and correction with a lawyer at substantial expense.
    • Complete Part N in consultation with a lawyer, which typically requires several hours of expensive lawyer time, and can often result in guesses or approximations that have little connection to the underlying bank records, and get pulled apart in court.
    • Use PartN.com.au to get most of the way there in the space of a few minutes. Then tidy up any loose ends the software was unable to do automatically, and have the final thing reviewed by their lawyer with a strategic mindset.
  3. Either use the exported Word document as the basis of your Financial Statement going forward, or copy and paste the Part N table and Part O content into your own Financial Statement precedent or template.
    • This step might involve a bit of copy-and-paste, but how do you normally get the numbers into Part N of the Financial Statement?
  4. Continue running the matter as you normally would.

Do you have something I could give to my clients to explain the process?

Of course! We have a standard one-pager which describes the service, how it will be useful, how much it costs, and how the client’s data is secured.

Click here to download the one page explainer PDF

How are expenses categorised?

We utilise a large and constantly-updating database that matches transaction descriptions that you see on a bank statement, with actual vendors and their lines of business. This lets us categorise IINET SUBIACO EAST AUS Card xx7038 Value Date: 09/06/2015 as Internet, for example.

But what about...

Yes, we know. No database can capture the intricacies of every client’s life. Maybe there are direct transfers to a cleaner or babysitter. Maybe there are cash withdrawals for buying groceries at the market. Maybe the WOOLWORTHS expenses are all gifts, not food.

That’s why we allow you and your client to categorise transactions that our system didn’t recognise, or didn’t accurately categorise in your client’s specific context.

By the time this process is completed (which typically takes less than twenty minutes), you will have a strong Part N.

But what about vendors that span Part N categories?

Don’t worry, we’ve got that covered too. We automatically divide a supermarket expense across food, household supplies, and toiletries. We perform similar splits for department stores, home and garden hardware shops, homewares stores, and so on. (Of course, you or your client can adjust the division if we’ve got it wrong.)

How do you apportion expenses to ‘you’, ‘your children’, and ‘other adults’?

First, our system intelligently classifies each expense as being for you, your children, you and your children, or the entire household. (Clients can change these classifications if required.)

Then, we ask the client for the composition of their household, including each person’s age and how many nights per fortnight they stay over.

We then pro-rate the expenses accordingly. So, if the client has one child who stays 5 nights per fortnight, and the expense is for the entire household, it would be attributed 14 ÷ (14 + 5) = 74% to ‘you’ and 5 ÷ (14 + 5) = 26% to ‘your children’.

Certain expenses are never apportioned. For example, alcohol is only allocated to your client, not their children.

How does billing work?

Either your client pays for PartN.com.au themselves using their credit card, or if you prefer, you can pay using a credit card and add the expense to your client’s next bill as a disbursement.

How does the Word export work?

PartN.com.au exports a complete Financial Statement in Microsoft Word .docx format, with a fully-populated Part N. The Word document also populates Part O, with an in-depth explanation of how Part N was completed.

In some cases, you may find the Excel export useful as well. This is a comprehensive export of every transaction, along with how it was classified, apportioned across the household, and adjusted for inflation. If your opponent (or judicial officer) is looking to display their feathers, this might be just what you need to keep things on track.

There is also a semi-detailed summary, which provides strong supporting evidence without going into every single transaction.

Finally, you can download a summary of all Part G expenses, which is a valuable head start when it comes time to prepare Part G of your client’s Financial Statement.

How are expenses adjusted for inflation?

We use monthly inflation data released by the Australian Bureau of Statistics. This data is broken down into specific categories, such as food, automotive fuel, electricity, gas, internet, and so on, allowing us to apply fine-tuned adjustments on a per-transaction basis.

If you are preparing your Part N using historical data, adjusting for inflation is essential to ensure your client is seeking spousal maintenance that will meet their needs.

Can PartN.com.au be used for Part G?

Absolutely. Item 32 of the Financial Statement, inside Part G, is ‘Total of all other expenditure’. The guidance note to Item 32 says ‘This would usually be the total of the items set out in Part N’.

Now, if only there were a fast, reliable, and defensible way to get the total of the items set out in Part N... Oh wait, there is! PartN.com.au

As for the other categories in Part G, PartN.com.au also exports an expense summary, showing weekly expenses broken down by Part G category, with each vendor on its own line. These numbers, which come directly from the bank statements provided, give you a huge head start when it comes to completing Part G.

Can you complete my IT department’s due diligence questionnaire?

We already have.

Want to get in touch?

Send us an email to get the ball rolling.

How do you protect my client’s personal information?

Privacy and data security are incredibly important to us. Of course, everyone says that, so what are we actually doing about it?

  • We store the minimum amount of information required to complete yourclient’s Part N. Essentially, that means your email address, your list of accounts, and your transactions. We don’t ask for your client’s name, address, phone number, driver’s licence, passport, mother’s maiden name, or anything like that.
  • We use a trusted third party (CreditSense) to connect to your client’s bank accounts and process your client’s PDFs. CreditSense have been honing their security in this regard for years.
  • We destroy your client’s data once you have finished the process. Similar to a shop that empties its cash register each night, this helps deter would-be attackers, and ensure that if a successful attack occurs, we don't have years of historical data sitting around to be stolen.

Who else sees my client’s data?

We only share your client’s data with:

  • You
  • Your client or colleagues (if you decide to share it with them — which is not compulsory)
  • Our support team, but only if you ask for tech support and we cannot solve the issue without looking at your client’s data

Is my login safe?

We send you a login link by email every time you log in, so you don’t have to remember (and forget) another password. And just like a bank, we log you out automatically after a period of inactivity. Yes, that can be annoying at times, but the security benefits are worth it!

One thing you do need to ensure is that you register using an email address that only you have access to.

© 2024 The Ruffle Technology Company Pty Ltd

PartN.com.au is a web application that helps family law participants complete Part N of their Financial Statement, for use in applications under the Family Law Act 1975 in the Federal Circuit and Family Court of Australia (FCFCOA).